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Terms and conditions for using the Hotelvisor platform
Last updated: June 2026
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(1) These Terms of Service (hereinafter “Terms”) apply to the use of the platform “Hotelvisor” (hereinafter “Platform”), operated by Stephanus und Christopher Farjou GbR, Reichenberger Str. 18, 71638 Ludwigsburg, Germany (hereinafter “Operator”).
(2) The Platform enables users to submit hotel reviews, add hotels, claim hotels, and apply for the Operator’s quality badge.
(3) “User” within the meaning of these Terms refers both to consumers (§ 13 German Civil Code) – in particular reviewers/travelers – and to entrepreneurs (§ 14 German Civil Code) – in particular hotel operators. By using the Platform, the user accepts these Terms. Deviating terms of the user are not recognized unless the Operator expressly agrees in text form.
(4) The Operator may amend these Terms with effect for the future where this is necessary for good cause (e.g. changes in the legal situation or supreme court rulings, expansion of services, technical development) and does not unreasonably disadvantage the user. The user will be informed of changes at least 30 days before they take effect, in text form or by a clearly visible notice on the Platform. If the user does not object within 30 days of receiving the notice, the changes are deemed accepted; the Operator will specifically point out the right to object and the significance of the deadline in the notice.
(1) The Platform provides a review portal for hotels. Users may submit reviews based on an actual stay.
(2) The Operator also offers an editorial review process in which hotels are personally visited on-site and evaluated according to a standardized procedure. Hotels meeting the quality criteria receive the “Personally Verified” badge (see § 6).
(3) Use of the Platform is free for end users (reviewers). Paid additional services may be offered to hotel operators; the details are governed by § 7.
(4) There is no entitlement to constant availability or to the inclusion or retention of a particular entry or review.
(1) Certain functions (e.g. managing a hotel) require the creation of a user account. Upon registration, the user must provide truthful and complete information and keep it up to date.
(2) Access credentials must be kept confidential and protected from third-party access. As a rule, only one account is permitted per person or per hotel.
(3) The user may delete a free user account at any time without notice. The Operator may terminate a free usage relationship with 14 days’ notice. The right to extraordinary termination or suspension for good cause (in particular in the event of significant or repeated breaches of these Terms) remains unaffected.
(1) Reviews must meet the following requirements:
(2) To verify authenticity, a booking proof may be uploaded. The proof is used exclusively for verification and is automatically deleted after 90 days at the latest.
(3) The Operator is entitled not to publish, to edit or to remove reviews that violate paragraph 1 or applicable law, or where there is reasonable suspicion of manipulation. In the event of a contested review, the Operator examines the matter in accordance with statutory requirements and the relevant case law.
(4) By submitting a review, the user grants the Operator a simple, royalty-free right of use, unlimited in time, territory and content, in particular for reproduction, distribution and making available to the public on the Platform and in related media. The user remains the author of their review.
(1) Users may suggest hotels for inclusion in the database. The Operator reviews the information and reserves the right to reject or edit entries.
(2) Hotel operators may claim existing hotel entries. Proof of authorization is required. The Operator grants access after successful verification.
(3) Uploaded proof documents are deleted after completion of the review, at the latest after 90 days.
(1) The quality badge is awarded after a personal, typically unannounced on-site inspection by the Operator’s review team.
(2) The award of the badge is at the sole discretion of the Operator. There is no legal entitlement to receive the badge.
(3) The badge is awarded for one calendar year and requires annual re-inspection. The Operator may revoke the badge at any time if quality criteria are no longer met.
(4) Hotels whose badge is revoked may be transparently marked as “Badge revoked” on the Platform.
(1) Paid additional services may be offered to hotel operators acting as entrepreneurs (§ 14 German Civil Code), e.g. a highlighted presentation, extended statistics and management functions, or the quality badge process.
(2) The type, scope, term and prices of the paid services result from the respective offer or a separate agreement. The prices stated are final prices; VAT is not shown separately pursuant to § 19 of the German VAT Act (small business regulation).
(3) Unless otherwise agreed, invoices are due for payment within 14 days of receipt without deduction. In the event of default, the Operator may suspend the provision of the paid service after setting an unsuccessful deadline.
(4) Since paid services are provided exclusively to entrepreneurs, there is no consumer right of withdrawal (§ 312g in conjunction with § 355 German Civil Code).
(1) The user undertakes:
(2) In case of violations, the Operator is entitled to block access, delete content and assert claims for damages where applicable.
(1) Any user may report content that violates these Terms or applicable law via the reporting function or by email to info@hotelvisor.de.
(2) The Operator reviews reports without undue delay and removes unlawful content in accordance with the Digital Services Act (Regulation (EU) 2022/2065) and German law. The reporter is informed of the outcome.
(1) The Operator is liable without limitation for damages arising from injury to life, body or health, as well as for other damages based on intent or gross negligence, and under the German Product Liability Act.
(2) In the event of slightly negligent breach of material contractual obligations (cardinal obligations) whose fulfilment is essential to the proper performance of the contract and on whose compliance the user may regularly rely, liability is limited in amount to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.
(3) The Operator is not liable for the accuracy of user-submitted reviews. Reviews reflect the personal opinion or experiences of the respective user and do not constitute a statement by the Operator.
(4) The Operator does not owe uninterrupted availability of the Platform. Maintenance, technical disruptions or force majeure may lead to temporary restrictions.
(1) All content on the Platform (texts, graphics, logos, images, software) is protected by copyright and is the property of the Operator or the respective rights holders.
(2) Reproduction, editing, distribution and any form of exploitation beyond the limits of copyright law require prior written consent.
The user indemnifies the Operator against all third-party claims arising from content posted by the user on the Platform, provided the user is responsible for the infringement. This includes the costs of necessary legal defense including reasonable attorney and court fees.
(1) We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).
(2) The European Commission’s online dispute resolution (ODR) platform was discontinued on 20 July 2025; a reference to it is therefore omitted.
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Vis-à-vis consumers, this choice of law applies only insofar as it does not restrict mandatory consumer protection provisions of the country in which the consumer has their habitual residence (Art. 6(2) Rome I Regulation).
(2) If the user is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contractual relationship is the Operator’s registered seat (Ludwigsburg). Vis-à-vis consumers, the statutory places of jurisdiction apply.
(3) Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the statutory rule (severability clause).